Elderly and Disabled Access

We surpass the minimum requirement of DDA Compliant vehicles (Currently 25%). We are well on schedule to meeting a 100% DDA Timetabled bus service.

We submit to the guidelines and principles outlined by the NSW Transport & Infrastructure in the provision of route service as a part of Region 3*.

We are continually enhancing our website to comply with the W3C Web Accessibility Guide and best practice principles in response to Passenger Information and DDA compliance.

Our timetable services and relevant information are accessible through the 131 500 transport infoline webpage and call centre.

Format of our bus timetables have clear indicators for routes with wheel chair access with an improved format, font and layout out for maximum visibility.

> Download the Accessible Transport plan.

All new buses ordered cater for the disabled or the aged in the following ways:

• Low floor design
• Step free floors
• Air-conditioned
• kneeling front suspension
• Accessible doorways and ramps
• Specially allocated space and priority seating
• Compliant hand rails and grab rails
• Maneuvering area
• Clear destination signs with improved illumination
• Anti-slip and anti-skid resistant surfaces.

We have a proactive staff training program with attention to Disability and the aged issues, and we continually aim to expand this.

Promoting a positive attitude amongst staff. A work standard that promotes care, respect and attention to people with disabilities.

We work with relevant industries and bodies that provide a framework for our industry

We are an active member of the BusNSW and Bus Industry Confederation that work closely with the NSW Transport & Infrastructure and various agencies toward improving accessible transport for the disabled and aged.

We encourage drivers to provide assistance to customers, wherever practicable.

Priority wheelchair spaces, Wheelchair-accessible buses provide two priority spaces for people in wheelchairs. People in wheelchairs have first priority to use these spaces, then a child in a pram or stroller, and then any other passenger.

Visually and hearing-impaired customers - Drivers will pick up or set down a visually or hearing-impaired person and their seeing-eye or hearing dog at any safe point along the bus route.

Child passenger in pram or stroller - On a low-floor bus with wheelchair access and priority spaces, a child may stay in a pram or stroller while travelling, provided the pram or stroller is placed in the wheelchair priority area of the bus and the area is not required by a person in a wheelchair.
For optimum safety, it is recommended that the stroller or pram is positioned facing the rear of the bus braced against the back of the seat or partition in front of the wheelchair space and the brakes (if any) applied. The parent of carer must also remain with the child in the pram. In this situation, the decision to leave the child in the pram is a matter for the parent or carer.
On other buses without a low floor, a child may not stay in the pram or stroller while entering or travelling on the bus. The pram or stroller should be folded and stowed clear of the aisle or doorways and the child carried by the parent or carer, before the bus moves from the bus stop.

Top