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Customer Satisfaction Survey

1. Thinking about your experience of travelling with Metro-Link in the past 4 weeks, how often have the following things happened to you: *
	Regularly	Occasionally	Rarely	Never
You had to wait longer than expected?
The bus you wanted did not stop?
The bus you were expecting was cancelled or failed to run?
A bus you were on (or waiting for) was delayed due to traffic conditions?

2. How would you rate Metro-Link on: *
	Excellent	Very Good	Good	Fair	Poor
Offering routes that meet your personal needs
The ease of finding out information concerning our bus routes
The frequency of our services, that is how often buses are supposed to come
The reliability of our services, that is how often buses actually come
Ensuring the personal safety of our passengers

3. How would you rate Metro-Link buses for: *
	Excellent	Very Good	Good	Fair	Poor
Being clean?
Being Comfortable?
Their ease of access?
Being modern
Being airconditioned

4. How would you rate Metro-Link bus drivers for: *
	Excellent	Very Good	Good	Fair	Poor
Their attitude to passengers?
The standard of their driving?
Their appearance

5. Which of the following types of trip do you make by bus (Please select all that apply): *

Travelling to and from work
Travelling to and from school or college
Taking Children to and from school
Shopping for food
Other shopping, apart from food
Leisure trips to visit places or friends
Going out in the evening

6.Which is the bus route you have travelled on most recently? *

Route number or name:

7. Do you have access to a car that you could use for this journey?: *

Yes - own car
Yes - have access to a car
No - neither

8. Thinking about the last journey that you made, how would you decribe the service provided for that particular journey?: *
	Excellent	Very Good	Good	Fair	Poor

9. On a scale of 0-10, where 0 is not at all likely and 10 is extremely likely, how likely is it that you would recommend these bus service(s) to a friend or collegue? *
0 - not likely at all	1	2	3	4	5	6	7	8	9	10 - extremely likely

10. Have you had a bad experience or a great experience on any of our services? If so leave details below: *

Please include your comments or inquiries here

Thanks for your input.
If you would like a representative to contact you to discuss your suggestions please complete the details below.
Name:
Email:
Telephone:
Address:

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