Customer Satisfaction Survey
. Thinking about your experience of travelling with Metro-Link in the past 4 weeks, how often have the following things happened to you: *
You had to wait longer than expected?
The bus you wanted did not stop?
The bus you were expecting was cancelled or failed to run?
A bus you were on (or waiting for) was delayed due to traffic conditions?
. How would you rate Metro-Link on: *
Offering routes that meet your personal needs
The ease of finding out information concerning our bus routes
The frequency of our services, that is how often buses are supposed to come
The reliability of our services, that is how often buses actually come
Ensuring the personal safety of our passengers
. How would you rate Metro-Link buses for: *
Their ease of access?
. How would you rate Metro-Link bus drivers for: *
Their attitude to passengers?
The standard of their driving?
. Which of the following types of trip do you make by bus (Please select all that apply): *
Travelling to and from work
Travelling to and from school or college
Taking Children to and from school
Shopping for food
Other shopping, apart from food
Leisure trips to visit places or friends
Going out in the evening
.Which is the bus route you have travelled on most recently? *
Route number or name:
Select a route
. Do you have access to a car that you could use for this journey?: *
Yes - own car
Yes - have access to a car
No - neither
. Thinking about the last journey that you made, how would you decribe the service provided for that particular journey?: *
. On a scale of 0-10, where 0 is not at all likely and 10 is extremely likely, how likely is it that you would recommend these bus service(s) to a friend or collegue? *
0 - not likely at all
10 - extremely likely
. Have you had a bad experience or a great experience on any of our services? If so leave details below: *
Please include your comments or inquiries here
Thanks for your input.
If you would like a representative to contact you to discuss your suggestions please complete the details below.
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Proposed TWU union industrial action has been averted by Metro-Link
Easter 2012 bus services
© Oliveri Metro-Link Bus Lines Pty Ltd 2011
Last updated March 21 2013
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Area 3 Management Company